This product strictly implements after-sales service in accordance with the "Consumer Rights Protection Law of the People's Republic of China" and "Product Quality Law of the People's Republic of China". The service content is as follows:
1. Anyone who purchases this product through an e-commerce platform can enjoy the no-reason return service that the seller is responsible for within seven days from the day after the receipt. When returning the goods, the user must present a valid proof of purchase and return the invoice. The user must ensure that the returned product maintains the original quality and function, the appearance is intact, and the trademarks and various logos of the product itself and its accessories are complete and complete. If the product is artificially damaged, the packing box is missing, or the spare parts are missing, the return will not be processed.
2. Within seven days from the day after the user purchases (signs for receipt), if there is a non-human damage performance failure, after the inspection and confirmation by the Anshi/Duke after-sales service center, the user will handle the return business for the user. When returning the product, the user must present a valid purchase certificate, and Return the invoice. If there is a gift, it must be returned together.
3. Within 15 days from the day after the user purchases (signs for receipt), if there is a performance failure caused by non-human damage, after the inspection and confirmation by the Anshi/Duke after-sales service center, the user will handle the replacement business.
Two. Warranty Policy
After 15 days from the day after the user signed the receipt, if there is a non-human damage performance failure, after the inspection and confirmation by the Anshi/Duke after-sales service center, the user will handle the maintenance business. The warranty period is as follows:
Category Warranty Policy
Hand Tools Products Lifetime Warranty
1-year free warranty service for electronic/electric products (6-month battery warranty)
In one of the following cases, three guarantees are not implemented, and only fee-based maintenance is provided:
1. Consumers are damaged due to improper use, maintenance and storage;
2. Damage caused by dismantling or repairing by non-authorized service providers designated by OZ/Duke;
3. Without warranty certificate, valid invoice or valid purchase certificate;
4. The valid certificate and warranty certificate are inconsistent with the model of the repaired product or have been altered;
5. The validity period of the three guarantees has exceeded;
6. Damage caused by force majeure.
Four.Instructions for Repair Service
1. Within the validity period of the Three Guarantees, the repair service Oushi/Duke shall bear the one-way logistics cost;
2. If the validity period of the three-guarantee exceeds the validity period of the three-guarantee and the scope of the non-three-guarantee, the repair service Oushi/Duke will not bear the logistics cost;
3. The repair service only supports mainland China (excluding Hong Kong, Macao and Taiwan).
The repair service needs to be mailed and paid by the user by ordinary express, and SF Express, surface mail and collect on delivery are not accepted.
Official customer service hotline: 400-8558-395 to serve you wholeheartedly!