Shipping policy
ATuMan Global Logistics and Delivery Policy
ATuMan provides global delivery services through logistics providers.
To ensure your order is processed smoothly, please note the following important details about global shipping:
1. Regions Not Eligible for Delivery
Due to logistics stability, international compliance, and safety reasons, we are currently unable to provide delivery services to the following regions. We apologize for the inconvenience:
• Middle East: Yemen, Syria, Lebanon, Afghanistan
• South America: Venezuela, Cuba, Paraguay, Suriname
• Other regions: North Korea, Libya
2. Currently Deliverable Countries and Regions (by Continent)
The following is a list of countries and regions where we currently offer delivery services (classified by continent). If your delivery address is among them, we will do our best to arrange delivery for you:
Asia
Bhutan, Timor-Leste, China, Uzbekistan, Armenia, Qatar, Kyrgyzstan, Djibouti, Kazakhstan, Turkmenistan, Turkey, Tajikistan, Cyprus, Bangladesh, Nepal, Palestine, Bahrain, Brunei, Sri Lanka, Singapore, Japan, Cambodia, Georgia, Thailand, Laos, Myanmar, Jordan, Azerbaijan, Albania, United Arab Emirates, South Korea, Maldives, Malaysia, Malta, Madagascar, Mali, Montenegro
Europe
Denmark, Bulgaria, Croatia, Iceland, Liechtenstein, Hungary, North Macedonia, Austria, Andorra, Greece, Germany, Italy, Latvia, Norway, Czech Republic, Moldova, Monaco, Slovakia, Slovenia, Svalbard and Jan Mayen, France, French Southern Territories, Saint Martin (French part), French Guiana, Faroe Islands, Bosnia and Herzegovina, Ireland, Estonia, Sweden, Switzerland, Belarus, Gibraltar, Kosovo, Lithuania, Romania, Finland, United Kingdom, Netherlands, Portugal, Spain, Albania
Africa
Central African Republic, Uganda, Chad, Cape Verde, Gambia, Guinea, Guinea-Bissau, Republic of the Congo, Democratic Republic of the Congo, Liberia, Ghana, Gabon, South Sudan, South Africa, Botswana, Rwanda, Tanzania, Egypt, Ethiopia, Senegal, Sierra Leone, Togo, Burkina Faso, Burundi, Eswatini, Mauritania, Mauritius, Zimbabwe, Namibia, Kenya, Sudan, Mozambique, Lesotho, Benin, Zambia, Equatorial Guinea, Algeria, Comoros, Côte d'Ivoire, Tunisia, Somalia, Malawi, Madagascar (duplicates merged), Mali (duplicates merged)
North America
Canada, Belize, Guatemala, Costa Rica, Dominica, Dominican Republic, Greenland, Honduras, Haiti, Jamaica, Turks and Caicos Islands, Trinidad and Tobago, Tristan da Cunha, Bermuda, United States Minor Outlying Islands, British Virgin Islands, Dutch Caribbean, Sint Maarten (Dutch part), Saint Lucia, Saint Kitts and Nevis, Saint Vincent and the Grenadines, São Tomé and Príncipe
South America
Uruguay, Guyana, Brazil, Chile, Argentina, Suriname (included as per provided list), French Guiana, Guadeloupe, Falkland Islands
Oceania
Tuvalu, Kiribati, Solomon Islands, Fiji, New Caledonia, New Zealand, Tonga, Australia, Nauru, Wallis and Futuna, Vanuatu, Réunion, Pitcairn Islands, Norfolk Island, Cook Islands, French Polynesia, Cocos (Keeling) Islands, Niue
Transcontinental and Special Regions
San Marino, Vatican City, French Polynesia, Gibraltar, Faroe Islands, Svalbard and Jan Mayen, Guernsey, Jersey, Isle of Man, Aruba, Curaçao, Cayman Islands, Turks and Caicos Islands, Bermuda, Pitcairn Islands, Falkland Islands, Tristan da Cunha, Svalbard and Jan Mayen
3. Estimated Delivery Timeframes, Information Required from You, and Special Notes
|
Region/Country |
Estimated Delivery Time (working days) |
Information Required from You |
Please be aware that the merchant may need to negotiate order cancellation with you under the following circumstances |
|
Middle East |
|
|
|
|
Iran, Kuwait |
15-25 |
None (Relevant certifications to be prepared by the merchant) |
Certificate of Origin is required (If the merchant cannot complete the certification, order cancellation may be negotiated) |
|
Iraq |
15-25 |
None (Customs clearance fees to be handled by the merchant) |
Additional customs clearance fees are required (If fees cannot be coordinated, order cancellation may be negotiated) |
|
Oman |
15-20 |
Recipient's ID number |
None |
|
Africa |
|
|
|
|
Nigeria |
20-30 |
None (Relevant certificates and declarations to be prepared by the merchant) |
Certificate of Origin is required (If the merchant cannot complete the certification, order cancellation may be negotiated) |
|
Angola |
15-25 |
None (Customs clearance fees to be handled by the merchant) |
Additional customs clearance fees are required (If fees cannot be coordinated, order cancellation may be negotiated) |
|
Eastern Europe |
|
|
|
|
Ukraine |
15-25 |
Recipient's tax ID; Insurance is recommended for high-value goods (voluntary) |
None |
|
Russia |
15-25 |
None (Product descriptions, certificates of origin and declarations to be prepared by the merchant) |
Detailed product descriptions and certificates of origin are required (If the merchant cannot provide them, order cancellation may be negotiated) |
|
Poland |
12-20 |
None (Certifications to be prepared by the merchant) |
EU CE certification and food safety certifications are required (If the merchant cannot complete the certifications, order cancellation may be negotiated) |
|
Southeast Asia |
|
|
|
|
India |
15-25 |
None (Codes and certifications to be prepared by the merchant) |
Accurate HSN code is required (If the merchant cannot provide it, order cancellation may be negotiated); BIS certification is required (If the merchant cannot complete it, order cancellation may be negotiated) |
|
Indonesia |
10-20 |
None (Import licenses and quotas to be handled by the merchant) |
Import licenses and quota certificates are required (If the merchant cannot obtain them, order cancellation may be negotiated) |
|
South America (excluding restricted areas) |
|
|
|
|
Peru |
20-30 |
None (Certifications and licenses to be prepared by the merchant) |
SUNAT certification and import licenses are required (If the merchant cannot complete them, order cancellation may be negotiated) |
|
North America |
|
|
|
|
Mexico |
15-25 |
Recipient's RFC tax ID |
None |
|
United States |
12-20 |
None (Codes and declarations to be prepared by the merchant) |
Accurate HS code is required (If the merchant cannot provide it, order cancellation may be negotiated) |
4. Additional Notes
1. The above timeframes are estimated and may be affected by force majeure such as weather and customs inspections. We will track the logistics status in real-time and update you promptly.
2. If your delivery address requires information from you, our customer service team will contact you via email or SMS after order confirmation. Please check your messages and reply promptly to avoid delays.
3. For the circumstances mentioned in the new column that may lead to negotiated order cancellation, we will make every effort to resolve them; if they cannot be resolved, we will negotiate friendly with you to protect your legitimate rights and interests.
For any questions, feel free to contact our customer service at support@atuman.com or via live chat. Thank you for your understanding and support—we hope you enjoy your shopping experience!
【Delivery Time and Services】
• Processing Time: 1-2 working days (order confirmation and product packaging).
• Transit Time:
◦ US Express Line: 3-7 working days;
◦ US Standard Line: 4-15 working days;
◦ Other Regions:
▪ European and American countries: 10-15 working days;
▪ Remote areas and some countries in Asia and Africa: 15-25 working days (subject to actual carrier time).
【Fee Description】
• Freight: Calculated based on product weight and volume (specific fees displayed in real-time on the checkout page).
• Surcharges:
◦ Parcels with a single side exceeding 54cm or total three sides exceeding 180cm will be charged an additional fee of 6.7-21.5 USD.
◦ Shipments to the US with a declared value exceeding 200 USD may incur customs duties, which need to be paid additionally (logistics providers collect a 25%-35% duty deposit in advance).
【Customs Duties and Clearance】
• DDP Service: DDP (Delivered Duty Paid) service is available for orders to core European and American regions, with customs duties and import taxes included at checkout.
【Logistics Risk Avoidance】
• Document Preparation: Some countries (such as Brazil, Argentina, Chile) require the recipient's tax ID (CUIT/CPF/CNPJ); special categories such as electronic devices and food require additional certification documents (subject to the customs requirements of the destination).
Note ①: For a complete list of deliverable countries/regions, please contact customer service for details.